Terms and conditions for the purchase of online products

 

My name is Mgr. Andrea Kráslová, IČO 71641386, with registered office at Teplická 604/15, Prague 9, 190 00, Střížkov, I am registered in the Czech Trade Register (so called „živnostenský rejstřík“).

 

Here is how you can contact me:

E-mail: [email protected]

Tel. no. + 420 777 930 024

 

On my website www.mypraguetours.org or through the Kajabi platform you can order my online products (videos, itineraries, e-books). Our relationship will be governed by the following terms and conditions.

 

I. Introduction

1. These terms and conditions govern our relationship if you purchase online products on www.mypraguetours.com or through Kajabi platform. These terms and conditions form an integral part of the contract. If in our communication we agree something different than what I write in these terms and conditions, our agreement will of course take precedence

2. If you do not purchase from me as part of your business, you are in the role of a consumer. This gives you certain special rights under our legislation, which you can read about later in these terms and conditions

3. Please also familiarise yourself with our data processing policy. All information you provide is confidential and I will treat it as such. 

 

II. How purchasing works

My products

1. On my website you can find price information and product description. 

2. All prices include all taxes and other fees.

 

How the order is placed

3. You can purchase my products at www.mypraguetours.org via the purchase form, which includes product, price and payment information. By completing and submitting the order form and clicking the "Order and Pay" button, you will enter into a contract with me.

4. You can check and change all details before submitting the order form. 

5. I will confirm your purchase by email to the email address you provided in the form.

6. You are responsible for the costs of communication (e.g. internet connection, etc.) in connection with your purchase and the costs of internet connection related to the use of the product. However, these costs are no different from normal rates.

 

How do you receive the product and what are the minimum technical requirements?

7. Once I receive your payment, you will be presented with a player on which to play the content. You will also receive a link to the purchased content via email. Therefore, please check the email address you provide carefully.

8. The minimum technical requirements for playing content are:

• the Internet bandwidth must be at least 384 kbps
• you need hardware (e.g. a phone, tablet or computer) on which the internet works 
• the product is available globally - thus not subject to geoblocking 

 

How you can pay

9. You can pay the purchase price by card.

10. I will make the product available without undue delay after the appropriate amount has been credited to my bank account. If the product is a live session, I will provide it at the agreed date and time.

11: For each payment I will issue you a tax document - an invoice, which I will send you by email.

 

III. Some information about the purchased product

1. I will give you access to the product using the link in the email, I will activate access after receiving your payment. For card payments this can be virtually instant, for wire payments it will probably take a few days, depending on the terms of the bank. If the product is a live session, I will provide it at the agreed date and time after receiving your payment.
2. The online product is for your personal use only.
3. Do not download, copy, modify or tamper with the source files. It is also forbidden to redistribute them, for example by projecting or forwarding your link. If you use products other than for internal use, you would be violating my copyright. I monitor such conduct and always take legal action.
4. The product may be temporarily unavailable due to software maintenance or online outages caused by technical difficulties. However, such cases will be completely exceptional and I will not refund the price paid for these isolated outages. However, I will always do my best to ensure 100% product functionality and availability.
5. The online product will be available to you for one year from the time of purchase. However I do not provide recordings of live sessions.
6. I provide updates once a year.

    

 IV. Withdrawal from the contract - instructions for consumers

1. The withdrawal options and conditions only apply if you are buying as a consumer. This means that you are entering into a contract with me outside the scope of your business.
2. Under the Civil Code, the consumer generally has the right to withdraw from a contract concluded via the internet within 14 days of the conclusion of the contract. 
3. But my online products are specific and specific rules apply: In the case of my online products, they are digital content that is not delivered on a tangible medium and therefore you do not always have the legal right to withdraw from the contract.

Because my products are digital content, I have this IMPORTANT NOTICE for you. You cannot exercise your right of withdrawal from a contract for the supply of digital content if you agree to the delivery of the product before the expiry of the withdrawal period. By entering into these terms and conditions, you agree that the product will be activated and therefore delivered to you without undue delay after payment of the price, before the expiry of 14 days. However, you lose the possibility to withdraw from the contract.

 4. You may withdraw from the contract if I am in default in making the content available, you invite me to make the content available and I do not make the content available to you either without undue delay after your invitation or within an additional period agreed between us.

5. You can withdraw in any way, you can also use the form attached to these terms and conditions.

6. If you withdraw from the contract, I will promptly return your payment I have accepted from you in the manner in which I have accepted it - unless we agree otherwise.

 

V. How to claim my products

1. I am responsible for ensuring that my products are free from defects. This means that at the time I make them available to you:

• conform to the agreed description and scope, as well as quality, functionality, compatibility, interoperability and other agreed characteristics, 
• are fit for the purpose for which you require them and to which I have agreed;
• I provide them with the agreed accessories and instructions for use that we have agreed or that you can reasonably expect;
• are fit for the purpose for which digital content of this kind is normally used, including with regard to third party rights, legislation, technical standards or industry codes of conduct;
• the scope, quality, and other performance characteristics, including functionality, compatibility, accessibility, continuity, and security, of the digital content of the same type that you can reasonably expect, including in light of public statements made by me or my business partners;
• correspond to the trial version or preview that I made available to you prior to entering into the contract;
• comply with the requirements of the legislation.

However, please note that the reason for a complaint cannot be that the product provided does not meet your subjective expectations.

2. I am responsible for any defects that the product had when made available.

3. If a defect appears within one year of the product being made available, it shall be presumed that the defect existed at the time of delivery. This period does not run for as long as you cannot use the product if you have rightfully complained about the defect.

4. You can reproach me for a defect that appears on a product within 2 years after it has been made available.

How to claim a product

5. Please send your complaint to me preferably by email or letter to the contact details above.

6. The claim must include:

• your contact details, a description of the defect and how you wish to settle your complaint;
• proof of purchase of the product.

7. I will send you a written confirmation (complaint report) to your e-mail address, which will serve as a document for the settlement of the complaint. In the complaint report, you will find: when you complained about the product, what defect you have indicated to me and what method of complaint settlement you would like. 

What you can claim in a complaint

8. At your choice, in the case of a significant defect, you may request:

• delivery of a new or missing product;
• free rectification of the defect;
• a reasonable discount; or
• refund of the price on the basis of withdrawal from the contract.

9. In the case of a defect that is insignificant, you are entitled to have the defect rectified or a reasonable discount. However, the defect is generally considered to be significant.

10. If you withdraw from the contract, I will make the content unavailable to you and you are obliged to refrain from further use.

11. When making a claim, you must tell me which right you have chosen. You can only change your choice without my consent if you have requested the rectification of a defect that proves to be irremediable. If you do not choose the right for a material defect in time, you have the same rights as for an insignificant defect. 

How do I handle a complaint

12. I must settle the claim immediately, within 30 days of the claim, unless we agree otherwise.  If I do not meet this deadline, you have the same rights as in the case of a material breach of contract. 

13. I will then send you a written confirmation of the complaint to your contact details.

14. If you are a consumer, I will reimburse you for the costs you reasonably incur to make a legitimate claim. You must ask me to reimburse you for these costs as soon as possible, and no later than one month after the end of the period for making a claim, otherwise this right will be extinguished.

 

VI. Conclusion

1. According to Act No. 634/1992 Coll., on Consumer Protection, you as consumers have the right to an out-of-court settlement of a consumer dispute arising from a contract. In this case, you are entitled to contact the Czech Trade Inspection Authority (Central Inspectorate - ADR Department, Gorazdova 1969/24, 120 00 Prague 2, email: [email protected], website: adr.coi.cz). Out-of-court settlement of a consumer dispute is initiated exclusively at your request, in the event that the dispute has not been resolved with me directly. You may submit your application within 1 year from the date on which you first exercised your right in dispute with me. You have the right to start an out-of-court settlement online via the ODR platform available at ec.europa.eu/consumers/odr/.
2. I am not bound by any official code of ethics. 
3. Our relations are governed by Czech law, especially Czech Civil Code, even if they contain an international element. This is without prejudice to the rights of the consumer under the law. 
4. All rights to our website, in particular the copyright in the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to me as the seller. You may not copy, modify or otherwise use the website, the content of the videos or any part thereof without my permission. 
5. The contract is concluded in English.
6. The contract is stored with me, but I do not provide access to it.
7. You may contact me at any time with questions about these Terms and Conditions at [email protected]. 

 

In Prague, on May 21st, 2025

Annex 1: Withdrawal form

Notification of withdrawal from the contractMgr. Andrea Kráslová, IČO 71641386, with registered office at Teplická 604/15, Prague 9, 190 00, Střížkov e-mail address: [email protected] I hereby notify you that I am withdrawing from the contract for the purchase of this product: .......................................................................................................... .......................................................................................................... that I ordered on .................................................................... Return the money to my account number: ....................................................(Optional, or write to me how else you would like your money refunded. Unless you fill in your account number or we agree otherwise, I will refund you in the same way I received the money) Name and surname.................................................... Address.................................................... Signature.................................................... Date....................................................